Privacy policy

We reserve the right to inform customers who have already used our services or purchased goods about our offers from time to time by email or other means if they have not objected to this. The legal basis for this data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest lies in direct advertising (Recital 47 GDPR). Customers can object to the use of their e-mail address for advertising purposes at any time at no additional cost, for example via the link at the end of each e-mail or by sending an e-mail to our above-mentioned e-mail address.
Based on the consent of the recipients (Art. 6 para. 1 sentence 1 lit. a GDPR), we also measure the opening and click rate of our newsletters in order to understand which content is relevant for our recipients.

• We send newsletters using the Revinate tool from the provider Revinate, LLC, 2345 Yale St., First Floor, Palo Alto, CA 94306, USA. The provider processes content, usage, meta/communication data and contact data in the USA. Further information can be found in the provider's privacy policy at https://www.revinate.com/website-privacy-policy.

3.1 Note for website visitors from Germany

Our website stores information in the terminal equipment of website visitors (e.g. cookies) or accesses information that is already stored in the terminal equipment (e.g. IP addresses). Which information this is in detail can be seen in the following sections.
This storage and access takes place on the basis of the following provisions:

• Insofar as this storage or access is absolutely necessary for us to provide the service expressly requested by website visitors on our website (e.g. to implement a chatbot used by the website visitor or to ensure the IT security of our website), it is carried out on the basis of Section 25 (2) No. 2 of the Telecommunications Digital Services Data Protection Act (TDDDG).
• Otherwise, this storage or access is based on the consent of the website visitor (Section 25 (1) TDDDG).

The downstream data processing is carried out in accordance with the following sections and on the basis of the provisions of the GDPR.

3.2 Informational use of the website

When the website is used for informational purposes, i.e. when visitors to the site do not send us information separately, we collect the personal data that the browser transmits to our server in order to ensure the stability and security of our website. This is our legitimate interest, so that the legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR.
These data are

• IP address
• Date and time of the enquiry
• Time zone difference to Greenwich Mean Time (GMT)
• Content of the request (specific page)
• Access status/HTTP status code
• Amount of data transferred in each case
• Website from which the request originates
• browser
• Operating system and its interface
• Language and version of the browser software.

This data is also stored in log files. They are deleted when their storage is no longer required, at the latest after 14 days.

3.3 Web hosting and provision of the website

Our website is hosted by IONOS. The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany. The provider processes the personal data transmitted via the website, e.g. content, usage, meta/communication data or contact data, in the EU. Further information can be found in the provider's privacy policy at https://www.ionos.de/terms-gtc/datenschutzerklaerung/.
It is our legitimate interest to provide a website, so that the legal basis for the data processing described is Art. 6 para. 1 sentence 1 lit. f GDPR.
Our website is hosted by sitejet.io. The provider is WebPros International GmbH, Vordergasse 59
8200 Schaffhausen, Switzerland. The provider processes the personal data transmitted via the website, e.g. usage data such as the IP address and the time of access, in the EU. Further information can be found in the provider's privacy policy at
https://www.sitejet.io/de/datenschutz
.
It is our legitimate interest to provide a website, so that the legal basis for the data processing described is Art. 6 para. 1 sentence 1 lit. f GDPR.

3.4 Contact form

When contacting us via the contact form on our website, we store the data requested there and the content of the message. The legal basis for the processing is our legitimate interest in responding to enquiries addressed to us. The legal basis for the processing is therefore Art. 6 para. 1 sentence 1 lit. f GDPR. We delete the data arising in this context after storage is no longer necessary or restrict processing if there are statutory retention obligations.

3.5 Job advertisements

We publish job advertisements on our website, on pages linked to the website or on third-party websites, and the data provided as part of the application is processed to carry out the application process. Insofar as this is necessary for our decision to establish an employment relationship, the legal basis is Art. 88 (1) GDPR in conjunction with Section 26 (1) BDSG. We have labelled the data required to carry out the application process accordingly or refer to them. If applicants do not provide this data, we cannot process the application; further data is voluntary and not required for an application. If applicants provide further information, this is based on their consent (Art. 6 para. 1 sentence 1 lit. a GDPR).
We ask applicants to refrain from providing information on political opinions, religious beliefs and similar sensitive data in their CV and cover letter, as this is not required for an application. However, if applicants do provide such information, we cannot prevent it from being processed as part of the CV or cover letter. Their processing is then also based on the consent of the applicants (Art. 9 para. 2 lit. a GDPR).
Finally, we process applicants' data for further application procedures if they have given us their consent to do so. In this case, the legal basis is Art. 6 para. 1 sentence 1 lit. a GDPR.
We pass on the applicants' data to the responsible employees in the HR department, to our processors in the area of recruiting and to the other employees involved in the application process.

If we enter into an employment relationship with the applicant following the application process, we will only delete the data after the employment relationship has ended. Otherwise, we delete the data no later than six months after rejecting an applicant.
If applicants have given us their consent to use their data for further application procedures, we will only delete their data one year after receipt of the application.

3.6 Offer of services

We offer services via our website. We process the following data as part of the order:

• Name
• email address
• your address
• Date of birth
• Business address
• Mobile phone number
• Payment data

The data is processed for the fulfilment of the contract concluded with the respective website visitor (Art. 6 para. 1 sentence 1 lit. b GDPR).

• We pass on the aforementioned data to the following service providers insofar as this is necessary in the context of the order
  straiv; DIRS21
  The legal basis for the processing is Art. 6 para. 1 sentence 1 lit. b GDPR, as it is necessary for the fulfilment of the contract.

• 3.7 Payment service providers

To process payments, we use payment processors who are themselves data controllers within the meaning of Art. 4 No. 7 GDPR. Insofar as they receive data and payment data entered by us during the ordering process, we use them to fulfil the contract concluded with our customers (Art. 6 para. 1 sentence 1 lit. b GDPR).
These payment service providers are:

• American Express Europe S.A.
• giropay GmbH
• Mastercard Europe SA, Belgium
• PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg
• Visa Europe Services Inc, Great Britain
• Adyen N.V., Netherlands

3.8 Third-party providers

3.8.1 Hotjar

We use Hotjar for analysis. The provider is Hotjar Ltd, Dragonara BusinessCentre, 5th Floor, Dragonara Road, Paceville St Julian's, STJ 3141, Malta. The provider processes usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses) in the EU.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The data will be deleted if the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://www.hotjar.com/legal/policies/privacy/.

3.8.2 Matomo

We use Matomo for analysis. The provider is InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand. The provider processes usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses) in the EU.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The data will be deleted if the purpose of its collection no longer applies and there are no retention obligations to the contrary. Further information can be found in the provider's privacy policy at https://matomo.org/privacy-policy/abrufbar.

3.8.3 Elfsight

We use Elfsight to integrate widgets. The provider is Elfsight, LLC,0015, Armenia, Yerevan, Paronyana str., 19/3, 201. The provider processes usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses) in the EU.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The data will be deleted if the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://elfsight.com/privacy-policy/abrufbar.

3.8.4 consentmanager
We use consentmanager to manage consents. The provider is consentmanager GmbH, Eppendorfer Weg 183, 20253 Hamburg, Germany. The provider processes meta/communication data (e.g. device information, IP addresses) in the EU.
The legal basis for the processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in managing the consent of website visitors to cookies in a simple manner.
The data will be deleted if the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://www.consentmanager.de/datenschutz/.

3.8.5 Matomo
We use Matomo for analysis. The provider is InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand. However, the processing only takes place on our servers. The provider processes in the EU.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The data will be deleted if the purpose of its collection no longer applies and there are no retention obligations to the contrary. Further information can be found in the provider's privacy policy at https://matomo.org/privacy-policy/abrufbar.

3.8.6 Google Analytics
We use Google Analytics for analysis. The provider is Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. The provider processes usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses) in the USA.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The transfer of personal data to a country outside the EEA takes place on the legal basis of an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided in an adequacy decision pursuant to Art. 45 para. 3 GDPR that the third country offers an adequate level of protection.
The data will be deleted if the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://business.safety.google/privacy/abrufbar.

3.8.7 Google Tag Manager
We use Google Tag Manager for advertising and analysis. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times) in the USA.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The transfer of personal data to a country outside the EEA takes place on the legal basis of an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided in an adequacy decision pursuant to Art. 45 para. 3 GDPR that the third country offers an adequate level of protection.
We delete the data when the purpose of its collection no longer applies. Further information can be found in the provider's privacy policy at https://business.safety.google/privacy/

3.8.8 Google Maps
We use Google Maps for maps on our website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Dublin, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses), location data in the USA.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The transfer of personal data to a country outside the EEA takes place on the legal basis of an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided in an adequacy decision pursuant to Art. 45 (3) GDPR that the third country offers an adequate level of protection. We delete the data when the purpose of its collection no longer applies. Further information can be found in the provider's privacy policy at https://business.safety.google/privacy/.

3.8.9 Microsoft Advertising (Bing Ads)
We use Microsoft Advertising (Bing Ads) for conversion tracking and analysis. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses) in the USA.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The transfer of personal data to a country outside the EEA takes place on the legal basis of an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided in an adequacy decision pursuant to Art. 45 para. 3 GDPR that the third country offers an adequate level of protection.
The data will be deleted if the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://privacy.microsoft.com/de-de/privacystatement

3.8.10 Cloudflare
We use Cloudflare for the security of our applications. The provider is Cloudflare, Inc, 101 Townsend Street, San Francisco, CA 94107, USA. The provider processes content data (e.g. entries in online forms), meta/communication data (e.g. device information, IP addresses) in the USA.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in increasing the security of our app by preventing malicious traffic from reaching our server.
The transfer of personal data to a country outside the EEA is based on the legal basis of the adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided in an adequacy decision pursuant to Art. 45 (3) GDPR that the third country offers an adequate level of protection.
The data will be deleted if the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://www.cloudflare.com/de-de/privacypolicy

3.8.11 Google Ads
We use Google Ads for advertising. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses) in the USA.
The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation.
The transfer of personal data to a country outside the EEA takes place on the legal basis of an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided in an adequacy decision pursuant to Art. 45 para. 3 GDPR that the third country offers an adequate level of protection.
We delete the data when the purpose of its collection no longer applies. Further information can be found in the provider's privacy policy at https://business.safety.google/privacy/.

3.8.12 Font Awesome
We use the FontAwesome service for the uniform display of symbols and icons. The provider is Fonticons, Inc. based in the USA. When you call up a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. Your IP address is transmitted to the Font Awesome servers in the USA.
The legal basis for the processing is our legitimate interest in an appealing and uniform presentation of our online offers in accordance with Art. 6 para. 1 lit. f GDPR. The transfer of personal data to the USA takes place on the legal basis of an adequacy decision by the EU Commission.
Further information about Font Awesome can be found in the privacy policy at
https://fontawesome.com/privacy

3.8.13 IAB Europe (CMP Domain)
We use a Consent Management Platform (CMP) framework from IABEurope to manage your consent to data processing. The provider is the Interactive Advertising Bureau Europe (IAB Europe), based in Brussels, Belgium. The CMP stores your consent preferences in a cookie.
The legal basis for the processing is our legal obligation to obtain and prove consent in accordance with Art. 6 para. 1 lit. c GDPR and the processing of the data takes place within the EU.
The stored information on your consents will be stored for the duration provided for by law and then deleted. Further information can be found on the IAB Europe website at
https://iabeurope.eu/

3.8.14 jsDelivr.com
We use the jsDelivr content delivery network (CDN) to optimise the loading speed of our website. The provider is Prospectone Sp. zo.o., based in Poland. By using the CDN, files such as JavaScript libraries are loaded from a fast, external server. Your IP address is transmitted to the jsDelivr server.
The legal basis for the processing is our legitimate interest in the secure, fast and efficient provision of our online services in accordance with Art. 6 para. 1 lit. f GDPR. The data is primarily processed within the EU.
Further information on data protection at jsDelivr can be found at
https://www.jsdelivr.com/privacy-policy

3.8.15 Typeahead.js
We use the JavaScript library Typeahead.js to improve the search function on our website and to enable search suggestions.Typeahead.js is hosted locally on our server and delivered via jsDelivr (see above). There is no direct data transfer to the original developer (Twitter, Inc.). The processing of input data takes place exclusively within your browser and on our servers.
The legal basis for the use is our legitimate interest in a user-friendly and functional design of our website offer in accordance with Art. 6 para. 1 lit. f GDPR. The search queries entered are deleted as soon as the purpose of their collection no longer applies.

3.8.16 TourOnline AG
We use the TourOnline AG booking tool to process online bookings and manage availability. The provider is TourOnline AG, Borsigstraße 26, 73249 Wernau, Germany. When you make a booking, TourOnline AG processes the data you enter (e.g. name, address, travel details, payment information) to make the booking.
The legal basis for the processing is the initiation and fulfilment of a contract in accordance with Art. 6 para. 1 lit. b GDPR. The data processing takes place exclusively on servers in Germany.
We store your data in accordance with the statutory retention obligations and then delete it. Further information on data protection at TourOnline AG can be found at
https://www.touronline.ag/datenschutz/

3.8.19 heyData
We have integrated a data protection seal on our website. The provider is heyData GmbH, Schützenstraße 5, 10117 Berlin, Germany. The provider processes meta/communication data (e.g. IP addresses) in the EU.
The legal basis for the processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in providing website visitors with confirmation of our data protection compliance. At the same time, the provider has a legitimate interest in ensuring that only customers with existing contracts use its seals, which is why a mere image copy of the certificate is not a viable alternative to confirmation. The data is masked after collection so that there is no longer any personal reference. Further information can be found in the provider's privacy policy at https://heydata.eu/datenschutzerklaerung

We are represented on social media networks in order to present our organisation and our services. The operators of these networks regularly process their users' data for advertising purposes. Among other things, they create user profiles from their online behaviour, which are used, for example, to display advertising on the network pages and elsewhere on the Internet that corresponds to the interests of the users. For this purpose, the network operators store information on user behaviour in cookies on the user's computer and it cannot be ruled out that the operators will combine this information with other data. Further information and information on how users can object to processing by the site operators can be found in the privacy policies of the respective operators listed below. It is also possible that the operators or their servers are located in non-EU countries, meaning that they process data there. This may result in risks for users, e.g. because the enforcement of their rights is made more difficult or government agencies gain access to the data.
When users of the networks contact us via our profiles, we process the data provided to us in order to answer the enquiries, which is our legitimate interest, so that the legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR.

We reserve the right to amend this privacy policy with effect for the future. A current version is always available here.